Privacy Policy

Article 1 (Personal Information)

"Personal information" means personal information as defined in the Act on the Protection of Personal Information: information about a living individual that can identify a specific individual by the name, date of birth, address, phone number, contact details or other descriptions contained in that information, as well as data relating to physical appearance, fingerprints or voiceprints, and information such as a health insurance card insurer number that can identify a specific individual on its own (personal identification information).

Article 2 (How We Collect Personal Information)

We may ask users for personal information such as their name, date of birth, address, phone number, email address, bank account number, credit card number and driver's license number when they register to use our services. We may also collect transaction records and payment information containing users' personal information arising from dealings between users and our partners from our partners (including information providers, advertisers and ad distributors; hereinafter "Partners").

Article 3 (Purposes of Collecting and Using Personal Information)

We collect and use personal information for the following purposes:

1. To provide and operate our services
2. To respond to inquiries from users (including verifying their identity)
3. To send users emails about new features, updates and campaigns for the services they use, and about other services we provide
4. To contact users as needed, such as for maintenance and important notices
5. To identify users who violate the terms of use or attempt to use our services for improper or unlawful purposes, and to refuse them service
6. To allow users to view, change or delete their registered information and to view their usage status
7. To bill users for paid services
8. Purposes incidental to the purposes listed above

Article 4 (Changes to the Purpose of Use)

1. We will change the purpose of use of personal information only where the new purpose is reasonably considered to be related to the original purpose.
2. If we change the purpose of use, we will notify users of the new purpose by the method we specify, or announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

1. We will not provide personal information to third parties without obtaining the user's prior consent, except in the following cases. This does not apply where permitted by the Act on the Protection of Personal Information or other laws and regulations.
   1. Where it is necessary to protect a person's life, body or property and it is difficult to obtain the consent of the individual
   2. Where it is especially necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the individual
   3. Where it is necessary to cooperate with a national government agency, a local government or a party entrusted by them in carrying out duties prescribed by law, and obtaining the consent of the individual could interfere with the performance of those duties
   4. Where we have notified or announced the following matters in advance and have filed a notification with the Personal Information Protection Commission
      1. That the purpose of use includes provision to third parties
      2. The categories of data to be provided to third parties
      3. The means or method of provision to third parties
      4. That provision of personal information to third parties will be stopped at the request of the individual
      5. How requests from the individual are accepted
2. Notwithstanding the preceding paragraph, the recipient of the information is not considered a third party in the following cases:
   1. Where we entrust all or part of the handling of personal information to the extent necessary to achieve the purpose of use
   2. Where personal information is provided in connection with a business succession due to a merger or other cause
   3. Where personal information is used jointly with a specific party, and we have notified the individual in advance of, or made readily available to the individual, that fact, the categories of personal information to be used jointly, the scope of the parties using it jointly, their purpose of use, and the name of the person or entity responsible for managing that personal information

Article 6 (Disclosure of Personal Information)

1. When an individual requests disclosure of their personal information, we will disclose it to them without delay. However, we may decline to disclose all or part of it where disclosure would fall under any of the following, and if we decide not to disclose it, we will notify the individual without delay.
   1. Where disclosure could harm the life, body, property or other rights or interests of the individual or a third party
   2. Where disclosure could seriously hinder the proper conduct of our business
   3. Where disclosure would otherwise violate laws or regulations
2. Notwithstanding the preceding paragraph, as a rule we do not disclose information other than personal information, such as history and characteristic information.

Article 7 (Correction and Deletion of Personal Information)

1. If the personal information we hold about a user is incorrect, the user may request that we correct, add to or delete that personal information (hereinafter "Correction") through the procedure we specify.
2. If we receive a request under the preceding paragraph and determine that it is necessary to comply with it, we will make the Correction to the personal information without delay.
3. If we make a Correction under the preceding paragraph, or decide not to make a Correction, we will notify the user without delay.

Article 8 (Suspension of Use of Personal Information)

1. If an individual requests that we suspend the use of or delete their personal information (hereinafter "Suspension of Use") on the grounds that it is being handled beyond the scope of the purpose of use or that it was obtained by improper means, we will conduct the necessary investigation without delay.
2. If, based on the results of that investigation, we determine that it is necessary to comply with the request, we will carry out the Suspension of Use of the personal information without delay.
3. If we carry out a Suspension of Use under the preceding paragraph, or decide not to carry out a Suspension of Use, we will notify the user without delay.
4. Notwithstanding the preceding two paragraphs, where a Suspension of Use would involve substantial cost or would otherwise be difficult to carry out, and alternative measures can be taken that are necessary to protect the user's rights and interests, we will take those alternative measures.

Article 9 (Changes to This Privacy Policy)

1. Except for matters otherwise provided for by laws and regulations or in this Policy, the contents of this Policy may be changed without notice to users.
2. Unless we specify otherwise, the revised Privacy Policy takes effect from the time it is posted on this website.

Article 10 (Contact)

For inquiries about this Policy, please contact us at:

Address:
Okini Minamisemba Bldg. 205, 3-2-22 Minamisemba, Chuo-ku, Osaka 542-0081, Japan

Company:
Esolab Inc.

Email:
info@esolab.co.jp